Last updated: 10/09/2025
Who we are
Hector’s Plant Haven (“we”, “us”, “our”) is the data controller for your personal data.
Contact: info@hectorsplanthaven.co.uk • York, North Yorkshire, UK
1) What data we collect
Order & account info: name, email, phone, billing & delivery address, order details.
Payment info: processed securely by our payment providers (we don’t store full card details).
Comms: messages you send us (email, contact forms, social DMs).
Marketing: your email address when you opt in to our newsletter.
Device & usage data: IP address, browser, pages viewed, and cookies to help run the site and improve it.
2) Why we use your data
To process & deliver your order.
Customer support & service messages.
Fraud prevention & site security.
Email marketing only if you opt in. You can unsubscribe anytime.
Legal & tax compliance.
3) Who we share data with
We use trusted service providers who only process data on our instructions:
Website & hosting platform (site operation and storage).
Payment processors (e.g., Stripe/PayPal) for secure payments.
Email service provider (only if you opt into marketing).
Couriers (Royal Mail/other) to deliver your order.
We don’t sell your personal data.
4) Cookies & tracking
We use cookies for:
Essential site functionality and checkout
Performance/analytics (to improve the site)
Marketing (only if consented)
You can manage preferences via our cookie banner or your browser settings. Some features may not work without essential cookies.
5) International transfers
Some providers may store data outside the UK/EEA. Where this happens, we use appropriate safeguards (e.g., Standard Contractual Clauses).
6) How long we keep data
Orders & invoices: up to 6 years (tax/legal requirements).
Support messages: up to 2 years (service history).
Marketing data: until you unsubscribe or your consent is withdrawn.
We keep data only as long as necessary for the purpose collected.
7) Your rights (UK GDPR)
You can:
Access your data
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to processing
Data portability
Withdraw consent (for marketing, at any time)
To exercise your rights, email info@hectorsplanthaven.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.
8) Security
We use reasonable technical and organisational measures to protect your data. No method is 100% secure, but we work to keep your information safe.
9) Updates
We may update this policy from time to time. We’ll post the new version here with a new “Last updated” date.
10) Contact
Questions about privacy? info@hectorsplanthaven.co.uk
Privacy at a Glance
We collect your contact and delivery details to process your order.
Payments are handled securely by our payment providers — we don’t store card numbers.
We use essential cookies to run the site and optional cookies (with your consent) to improve it.
We’ll only send marketing emails if you opt in — unsubscribe anytime.
You can access, correct, or delete your data and object to certain uses.
Questions or requests: info@hectorsplanthaven.co.uk.