Last updated: 10/09/2025

Who we are

Hector’s Plant Haven (“we”, “us”, “our”) is the data controller for your personal data.

Contact: info@hectorsplanthaven.co.uk • York, North Yorkshire, UK

1) What data we collect

  • Order & account info: name, email, phone, billing & delivery address, order details.

  • Payment info: processed securely by our payment providers (we don’t store full card details).

  • Comms: messages you send us (email, contact forms, social DMs).

  • Marketing: your email address when you opt in to our newsletter.

  • Device & usage data: IP address, browser, pages viewed, and cookies to help run the site and improve it.

2) Why we use your data

  • To process & deliver your order.

  • Customer support & service messages.

  • Fraud prevention & site security.

  • Email marketing only if you opt in. You can unsubscribe anytime.

  • Legal & tax compliance.

3) Who we share data with

We use trusted service providers who only process data on our instructions:

  • Website & hosting platform (site operation and storage).

  • Payment processors (e.g., Stripe/PayPal) for secure payments.

  • Email service provider (only if you opt into marketing).

  • Couriers (Royal Mail/other) to deliver your order.

    We don’t sell your personal data.

4) Cookies & tracking

We use cookies for:

  • Essential site functionality and checkout

  • Performance/analytics (to improve the site)

  • Marketing (only if consented)

You can manage preferences via our cookie banner or your browser settings. Some features may not work without essential cookies.

5) International transfers

Some providers may store data outside the UK/EEA. Where this happens, we use appropriate safeguards (e.g., Standard Contractual Clauses).

6) How long we keep data

  • Orders & invoices: up to 6 years (tax/legal requirements).

  • Support messages: up to 2 years (service history).

  • Marketing data: until you unsubscribe or your consent is withdrawn.

    We keep data only as long as necessary for the purpose collected.

7) Your rights (UK GDPR)

You can:

  • Access your data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (for marketing, at any time)

To exercise your rights, email info@hectorsplanthaven.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.

8) Security

We use reasonable technical and organisational measures to protect your data. No method is 100% secure, but we work to keep your information safe.

9) Updates

We may update this policy from time to time. We’ll post the new version here with a new “Last updated” date.

10) Contact

Questions about privacy? info@hectorsplanthaven.co.uk

Privacy at a Glance

  • We collect your contact and delivery details to process your order.

  • Payments are handled securely by our payment providers — we don’t store card numbers.

  • We use essential cookies to run the site and optional cookies (with your consent) to improve it.

  • We’ll only send marketing emails if you opt in — unsubscribe anytime.

  • You can access, correct, or delete your data and object to certain uses.

  • Questions or requests: info@hectorsplanthaven.co.uk.

Privacy Policy