Delivery, Returns & Refunds Policy
At Hector’s Plant Haven, we take great care to ensure your plants and accessories arrive safely and in excellent condition. This policy explains how we handle delivery, returns, and refunds
Delivery Options
Royal Mail 48 Tracked — £5.49
Reliable and affordable, most parcels arrive within 2–3 working days.
Free on orders over £50.
Royal Mail 24 Tracked — £6.99
Perfect if you can’t wait! Usually delivered next working day.
Heavy Parcel Delivery (10kg+) — £10.99
For bulkier orders such as soil mixes, bundles, or multiple plants.
Plant Safety Guarantee
All plants are individually wrapped and cushioned for protection during transit.
Orders are dispatched Monday–Thursday only, to avoid plants sitting in depots over the weekend.
We automatically include FREE heat packs with every order when temperatures drop below 10°C, to make sure your plants arrive safe and healthy.
If there’s ever an issue on arrival, just contact us with photos and we’ll put it right.
Where We Deliver
We currently deliver across the UK mainland. (If you’re outside this area, please get in touch before placing an order).
Returns & Refunds
We want you to be happy with your order. Please read the following carefully:
Live Plants:
Due to their perishable nature, live plants are non-returnable unless they arrive damaged or in poor condition.
If your plant arrives damaged, please email info@hectorsplanthaven.co.uk with clear photos within 48 hours of delivery.
If approved, we will offer either a replacement (subject to availability) or a refund.
Accessories & Non-Perishable Items:
You may return accessories (pots, fertilisers, tools, etc.) within 30 days of purchase.
Items must be unused, in original packaging, and in resalable condition.
Customers are responsible for the cost and risk of return postage unless the item is faulty.
Refund Process
Approved refunds will be issued within 7–10 working days of receiving the returned item.
Refunds will be made to your original payment method.
Our Customer Care Promise
At Hector’s Plant Haven, every plant is selected, cared for, and packed with love. We understand that plants are more than just purchases — they become part of your home.
We promise to:
Provide honest descriptions and photos of each plant.
Ship only healthy, well-rooted plants.
Package carefully to minimise stress during transit.
Support you with care advice if your plant needs a little extra help settling in.
Your satisfaction matters to us. If something doesn’t feel right, please reach out — we’re here to help.